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FAQ

Getting Started:

The application process can be completed entirely online. After either attending a viewing or requesting the book a room, one of our team members will send an application link, in which you’ll be asked to provide your credit score, proof of income, and rental history.

Move in costs are your first month’s rent with utilities, application fee, and security deposit. The security deposit equates to one month’s rent without utilities.

We do not charge a broker fee!

We look for potential tenants who are enthusiastic to live with others. Within the application, we look for a credit score of 650+, a monthly income that is 3x the base rent price, and no criminal history.  

The majority of our tenants are students and young professional who are similar in age.

Big Apple Living accepts cosigners for applicants with limited credit history or income.

Utilities

Utilities are included with an additional fee. Utilities include internet, water, electricity, gas, TV, and cleaning service.

In most apartments, the internet speed is 100 mbps which is rated as suitable for the entire apartment. If you live in one of our townhouse buildings we have multiple routers for sufficient internet speed.

Residents

Unfortunately, we don’t allow pets in our apartments.

We have an awesome customer support team who help solve with tenant issues. All issues amongst the tenants should be discussed internally and resolved amongst the apartment. If the issue needs to be reported, please contact us with your concern and we will reach out to help address the issue.

Big Apple Living helps find a new tenant for that vacant room. We will do our best to try and find a suitable roommate who would be a good fit for the current tenant living in the unit.

Smoking is not allowed. Resident and their guests may not engage in any illegal drug-related activity. Big Apple Living may terminate this agreement if the resident and/or guest engage in such activities.

Billing

Maintenence

Big Apple Living will work with our maintenance partners to quickly address any items within the home that are broken, or not functioning in their intended form.

As a member of the Big Apple Living, we’re committed to provide you with outstanding housing experience. Apartment cleaning, timely response, and resolution of maintenance requests, high-speed internet, common area furnishings, all home utilities, items and service the ensure the safety and security of each home and our residents, and any other furnishing or service determined by Big Apple Living.